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CEGSP Shoulder Pillow Program

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CEGSP Shoulder Pillow Program


Sleepy’s 30 Night Comfort Exchange Guarantee Shoulder Pillow program (CEGSP) provides a customer with peace of mind when purchasing the Malouf Shoulder Zoned Dough Pillow. Where a customer is dissatisfied with the comfort level of their new pillow they can exchange it for another pillow of equal or greater value. The safe return and delivery charges are the customers responsibility for the CEGSP. 

Terms and Conditions 

The following conditions apply: 

1.      The guarantee is limited to one exchange per purchase. 

2.      CEGSP is only available on the Malouf Shoulder Zoned Dough Pillow. No other pillows in the range have CEGSP available.  

3.      CEGSP is available for online orders only. It is not available on in-store purchases.  

4.      For personal hygiene purposes, the Malouf Shoulder Zoned Dough Pillow must be used and purchased with a Moonshadow Tencel Shoulder Cut Out Pillow Case for CEGSP to apply.   

5.      The Malouf Shoulder Zoned Dough Pillow needs to be slept on for a minimum of 7 nights (to allow your head and neck to adjust to the new pillow) and a maximum of 30 nights from the date the pillow is delivered. 

6.      If the Malouf Shoulder Zoned Dough Pillow is damaged or soiled in any way, it will be exempt from the 30 night comfort exchange guarantee shoulder pillow program. 

7.      The safe return and delivery charges are the customers responsibility for the CEGSP. Returns must be delivered to Sleepy’s Head Office, located at 5/126 Links Ave South, Eagle Farm, 4009, Brisbane, QLD.  

8.      If the replacement pillow is of greater value than the Malouf Shoulder Zoned Dough Pillow, the difference must be paid.  

9.      No refund will be given if the replacement pillow is of lesser value than the original Malouf Shoulder Zoned Dough Pillow purchase price. 

10.  No refunds available for change of mind.