Sleepy's use independent contractors for delivery services to our customers and during this time we want to support these small business owners and our customers to ensure safety for all. This may mean some interruptions to our normal delivery service and Free Old Mattress Removal which will be based on advice obtained from the Australian Government and the precautionary measures our delivery contractors determine necessary. If you are purchasing in one of our Sleepy’s showrooms or online, our staff will confirm the current status and keep you updated until your order has been delivered. If you are unable to accept the delivery due to illness or quarantine, you can arrange an alternative delivery time with the store. We are committed to continuing Sleepy’s amazing customer experience from the start of your mattress selection through to post purchase, delivery and beyond.
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Terms and Conditions
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Sleepy’s Terms and Conditions of Sale
Finance Terms and Conditions
Prices
Sleepy’s The Mattress Experts reserves the right to change prices for products displayed on our online site at any time. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered.
Currency
All prices are shown in Australian dollars.
Tax
A charge of 10% GST is included in the retail price and the freight price shown.
Colours
Colours can vary slightly from those shown on your computer.
Payment Methods and Processing
Sleepy’s The Mattress Experts currently accepts Visa, Mastercard and America Express only. Goods are sent when the total amount has been approved and debited from your account. Placing your order means you are engaged in a contract and that you unconditionally accept the prices and descriptions of the items you have ordered.
Deliveries and Shipping
All domestic orders will be received in approximately 10-14 working days. Please note, this time frame is dependent on the leadtimes from our manufacturers as our mattresses are made when ordered.
Delivery charge for all orders includes postage and handling. This fee is determined by our third party delivery agents, and is based primarily on the physical size of the order placed and the distance between the store and the place of delivery.
Online Exchange and Returns
We reserve the right not to refund for “change of mind”.
Refund Policy – Faulty Goods
Refunds, exchanges and repairs will not be provided after delivery has occurred unless the item is faulty, not doing what it’s supposed to do, significantly different to that shown or described to you.
If you believe an item is faulty, we may need to have the item assessed by the manufacturer to determine whether or not you are entitled to an exchange, refund or repair. If goods are found to be faulty, damaged or incorrectly dispatched, Sleepy’s reserves the right to replace, repair, refund monies, or a credit voucher towards a further purchase.
If a refund is agreed to, for whatever reason, between the store of purchase and the customer, it will be less delivery charges.
Refund Policy – Change of Mind
We reserve the right not to refund for “change of mind”.
Refund Policy – Warranties
Most furniture and electrical items have a manufacturer’s warranty. Our sales team can advise you of the conditions of the warranty, or for further information you can contact the manufacturer or supplier directly.
Refund Policy – Cancellation of order
Cancellation of orders will attract an administration fee equal to 20% of the total value of the goods.
Refund Policy – Delivery
Late delivery does not constitute a failure of our agreement or entitle you to cancel an order. Sleepy’s relies on the delivery services of third party delivery agents. We will not accept liability for any loss arising from a late delivery due to unforeseen circumstances. e.g. manufacturing, truck breakdown, natural disasters etc.
To view our full refund policy and 60 Night Comfort Exchange Guarantee Terms and Conditions click here.
Conditions of Gift Certificates
Certificates can be redeemed for online or in-store merchandise only and not for cash. Certificates can only be redeemed with Sleepy’s. No change or credit will be given: any remaining balance on the card can only be used in whole or part against future purchases.