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Your delivery fee only covers the removal of the mattress you’re replacing. It doesn’t include bedroom furniture, bases, or multiple
mattresses. If you’d like to arrange something extra, please chat with your
local Sleepy’s store for advice.
What are Sleepy's Delivery Fees?
When you place an order online, your delivery fee will be worked out at checkout. The cost depends on what you’re ordering and how many items are included. Because most of our products are large and built to last, we only trust experienced experts to deliver them to your home. That way, your new mattress or furniture arrives safely and your delivery experience is as comfortable as the sleep you’re about to enjoy.
WilI Receive Advance Notice Before Delivery?
Yes, you will be contacted prior to delivery vis SMS, email or phone call. Your local Sleepy’s consultant will keep you updated every step of the way, so you’ll know when to expect your delivery.
How Long Until My Order is Delivered?
At Sleepy’s, we want your new mattress to reach you as soon as possible so you can start enjoying amazing sleep. Most orders are delivered within 10 days, though timing can vary depending on the product you’ve chosen. Don’t worry, your local Sleepy’s consultant will keep you updated every step of the way, so you’ll always know when to expect your delivery.
What Do I Need to Know Prior to My Order Being Delivered?
One of our Sleepy’s stores will be in touch to guide you through the delivery process,
so everything feels smooth and stress-free. We want this to be a great experience from start to finish!
To help our delivery team get your new mattress into place with ease, please strip your bed of all bedding and remove any fragile keepsakes from the room. Our drivers are moving a large mattress into your space, and a little preparation goes a
long way to keeping everything safe and ready for your best night’s sleep.
Does Sleepy's Offer Same Day Delivery?
Because most of our mattresses are lovingly made to order, we keep only a limited amount of stock ready for immediate delivery. If same day delivery is important to you, reach out to your closest Sleepy’s store or send us a message, we’ll happily connect you with the nearest store and let you know what’s possible.
Is Old Mattress Removal Available?
Yes, it does. When we deliver your brand-new mattress, we’ll take your old one away at the same time: one in, one out. Simple.
Does Sleepy's Offer Same Day Delivery?
Because most of our mattresses are lovingly made to order, we keep only a limited amount of stock ready for immediate delivery. If same day delivery is important to you, reach out to your closest Sleepy’s store or send us a message and we’ll happily connect you with the nearest store and let you know what’s possible.
Where Does Sleepy's Deliver?
We deliver to most parts of Australia, bringing better sleep straight to your door. If your home falls outside your local store’s delivery area, we will provide a delivery quote before your order is fulfilled so you know exactly what to expect.
Our stores are located across Tasmania, South Australia, Victoria, New South Wales and Queensland, and we can deliver to nearly all capital cities. For regional or remote areas, our team will do their very best to find a solution.
We are unable to ship anything internationally.
Does My Delivery Fee Include Mattress Removal?
Yes, it does. When we deliver your brand-new mattress, we’ll take your old one away at the same time: one in, one out. Simple.
What If I Need Other Furniture or Extra Mattresses Removed?
Your delivery fee only covers the removal of the mattress you’re replacing. It doesn’t include bedroom furniture, bases, or multiple mattresses. If you’d like to arrange something extra, please chat with your
local Sleepy’s store for advice.
What Happens After I Place My Order
Once you place your order, it will be sent to your nearest Sleepy’s store. Most of our mattresses are proudly Australian made and crafted especially for you, which means they are made to order rather than pre-stocked. Production usually takes around 10 business days.
As soon as your mattress arrives at the store, our team will be in touch to arrange the delivery. We truly appreciate your patience while your mattress is being carefully made just for you, the wait is worth it for the sleep you deserve.
Do You Offer Financing Options?
Yes, we have a variety of payment methods to choose from such as Latitude, AfterPay, and Humm. You can contact your local Sleepy’s store to find out which option suits your needs.
Each payment provider has a different process. You may apply online or visit your local Sleepy’s store and talk to our friendly mattress experts to find your ideal finance solution.
What Payment Methods Does Shopify Payments Support?
All major credit and debit cards are supported including Visa, Mastercard and American Express as well as digital wallets like Apple Pay, Google Pay, Shop Pay.
What Is Your Return Policy?
Sleepy’s offer a 60 Night Comfort Exchange if you are not 100% happy with your purchase. For more information on our comfort exchange please see our terms and conditions page. Order cancellation is available however an administration fee will apply. Unfortunately, you are not entitled to a refund if you simply change your mind.
What Warranty Comes With My Product?
Most of our mattresses are covered for up to 10 years, and other products have warranty terms listed on their product page. If you would like more information about the warranty on the product you are purchasing, we are happy to connect you with a consultant at your nearest store. All of our product warranties comply with Australian Consumer Law, giving you peace of mind with every purchase.
